Refund policy

Check on Delivery

• Allowed to open the package and try your items while the courier waits.

Not What You Expected?
• Return to the courier immediately.
• Pay only the delivery fees.

After the Courier Leaves
• No refunds.
• Exchanges accepted within 24 hours only.

Sale Items
• No refunds or exchanges after the courier leaves.

Other Governorates
• Accept or return the full order only at delivery.
• No partial returns.
• Delivery fees apply for returns.

Smooth Delivery Tip
• Coordinate with the courier for a time that allows you to try items upon delivery.